The short version
If we got it wrong, we fix it — no argument. If the part is exactly what you asked for but you have changed your mind, we generally cannot take it back, because it was cut to your drawing and nobody else can use it.
If your parts are wrong or damaged
Tell us within 7 days of delivery or collection, at orders@clickcutship.co.za. Send:
- Your order number
- A photo of the problem
- The measurement, if it’s a dimension
We will remake the parts at no charge, or refund you in full — your choice.
That covers:
- Parts that don’t match the drawing you sent
- Parts outside the tolerances in our terms
- The wrong material or thickness
- Damage in transit
- Anything short of the quantity you ordered
You do not pay to send wrong parts back. We arrange the collection.
If you have changed your mind
Every part we make is cut to a customer’s own drawing. Once it is cut, it has no value to anyone else and cannot be returned to stock.
Before we cut, cancel by emailing us and we will refund you in full. Orders sit with our estimator for review before going to the floor, so there is usually a window — but it can be short. Email as soon as you know.
After we cut, we cannot generally accept a return. If your circumstances are unusual, tell us anyway; we would rather talk about it than lose a customer over a rule.
Cancelling before you pay
Nothing in your basket is an order. Close the tab.
How refunds are paid
Refunds go back to the card you paid with, through Yoco, within 5 working days of us agreeing the refund. Your bank may take a few days more.
Parts we declined to make
If our estimator declines your order, you are refunded in full and we will tell you why. Nothing is charged.
Your statutory rights
Nothing here limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.